Nelson A. Garza
7526 Arnim Street
Houston, TX 77087
U.S.
Home Phone 713-643-1953
Email: alex1g@hotmail.com or alex@htowncomputersolutions.com

 Summary

To become a part of a progressive, growth-oriented organization allowing me to utilize my Information Systems knowledge and to apply it into long-range career opportunities that will help to increase the productivity of my employer.

 Certifications
MCSE, MCP+I, A+, CCNA

 Work History

12/06-08/10
Core Laboratories: Systems Analyst
Windows 2000/2003 Active Directory Network trouble shooting and client management.
Cisco VPN remote site helpdesk troubleshooting.
Networking configuration and troubleshooting.
Systems Analyst for the South American Corelab Industries sites.
Network and Local Printer/Desktop configurations. Installing software to hardware.
Antivirus and Malware issues
Configuration  of Oracle database applications such as Discover and ADI.
SharePoint web applications and in house tracking tickets.
Bilingual Desktop support. Configuring new client accounts, setting up emails, configuring server rights to folders and groups.
Travel to different locations in South America for server and desktop configurations.
Purchasing of computer hardware, software, licenses, lab equipment, and 3^rd party applications using Oracle.
Troubleshooting and configuring MS Office 2003/2007, MS Word, MS Excel, MS Access, and various Microsoft software.

04/06-09/06
Getronics (Contract) Burnett Staffing: Help Desk Analyst
Computer Service Representative. Troubleshooting hardware and software related problems tracking tickets using Vantive32.
Troubleshooting and configuring MS Office 2003, MS Word, MS Excel, MS Access, and various Microsoft software.
Troubleshooting networking VPN, Router, DSL connectivity, and wireless technology issues.
Work with various printers from Brother, HP printers, as well as matrix printers.
Wireless router configuration support for onsite and offsite employees.
Lotus Notes help desk issues such as setups and configurations.
AS400 printer and client management.
Use of Windows Remote Administrator help desk support for onsite as well as offsite assistance.
Windows 2000 Active Directory Network trouble shooting and client management.
Helped with configurations and connectivity issues on Blackberry Nokia 7600 to 7250 models.

08/05-03/06
AIG International Services Inc: Non/IT related Call Center Customer Support
Answer inbound phone support calls regarding client claims.
Received and send information to doctors office and clients regarding insurance claims.
Handling of pertinent information dealing with client claims and insurance information.
Translation of insurance policies for Bilingual customers.
Sending of pertinent information to providers throughout the United States.
Interpretation of insurance information regarding various policies for doctor offices and hospitals throughout the United States.

 07/02-06/03
Texas Pain Institute: Non/IT related Medical Assistant
Working for a Doctor's office taking vital sign and assigning patient
Inputting data for Medi Soft and Medi Chart software applications.
Inputting of daily diagnostics for Workman's Comp, PPO, Medicaid and Medicare Patients for referring physicians.

 04/01-07/02
Exxon/Mobil (Contract): 3^rd Level Applications Support Analyst/QA
3^rd Level Applications Support for ExxonMobil Downtown office
Hardware and software support for all branches of Exxon/Mobil.
Software Applications support for Lotus Notes, Microsoft Outlook, Microsoft Excel, Word, PowerPoint, Access, Norton Antivirus, Win Install, and some Perl scripting tools as well and proprietary in house software.
QA for new desktop installs as pertaining towards the integrating of both companies.
Update and configure Norton Server software for all of ExxonMobil sites
Shipping and distribution of all ExxonMobil desktop and server software.

02/00-02/01
Compaq Computers (Contract): Quality Assurance Analyst
Networking Analyst for Wireless Networking.
Generating and executing test plans, test cases, and test suites for Compaq Bluetooth, Lucent Technologies, Cisco, and other wireless LAN technologies by achieving a high degree of compatibility and interoperability.
802.11b wireless LAN
Designing, building, and maintaining test beds and scenarios
Experience with BIOS development for POST, diagnostic code, and modifications for new features
Creating LAN networks using Smart Start for wireless network testing, i.e. LAN business environment networks using Windows 2000 Server, Windows 2000
Professional, Windows 2000 Advanced Server, Windows NT 4.0, or Novell networks with IIS4, IIS5, MS Exchange 5.5, and other custom customer configurations.
Compaq ProLiant Server Hardware testing for wireless technology.
Testing Compaq computers with every kind of OS and software imaginable.
Working with UnixWare, Solaris, SCO, Win2000, Win98/95/3.1, OS2 and various brands of Linux for platform compatibility and quality assurance.

01/98-12/99
ServComp. (Contract): Systems Analyst/Desktop Support
I was head of the Help Desk Dept. at Bayer Corporation in Houston, TX.
Rollout for 500 plus clients users on site.
Responsibilities included setting up computers and clients to the Bayer network and anything that deals with computers.
Dealt with Y2K issues on desktop and laptop computers. Making sure that software is Y2K compliant.
Software includes Lotus Notes 4.5 and 4.6, various Microsoft software and MS Office products. 
Worked in a Windows NT 4.0 and Windows 95/98 environment.  Also work with mainframe computers and some UNIX base servers.
Other responsibilities included maintaining servers as well as printer servers.
Work with various printers from Tekonics, HP printers, as well as matrix printers.

10/96-12/97
Software Support Inc.: Computer Service Reps.
100% phone support for Gateway, SyQuest, and Toshiba accounts.
Computer Service Representative. Troubleshooting hardware and software related problems.
Troubleshooting and configuring MS Office 97, MS Word, MS Excel, MS Access, and various Microsoft software.
Help customers with the installation of various hardware devices i.e.. SCSI, motherboards, modems, video cards, CDs, sound cards.

01/90-07/96
Non-IT Related (Attending San Jacinto College)

09/87-01/90
Radiology Tech., U.S. Army
Radiology tech. for a 500-bed hospital. Giving injections and taking vital signs.
Performing UGIs, Barium Enemas, Intravenous Pyelograms, routine X-Ray exams.  
Maintaining film processor.
Diagnosing and quality control of x-ray machinery.
Responsibilities of front desk and scheduling of patients and some managerial projects.
Overseeing new personnel and responsibilities of a junior leader as it applies to the military.

Education
San Jacinto College.
Radiology X-ray technician.
I am fluent in Spanish.

Southern Methodist University & CTREC
·         MCSE, MCP +I
·         CCNA Cisco Certified Network Associate
·         A+
·         CNA Certified Novel Administrator

 Interests
I run a part time home business at www.htowncomputersolutions.com . I setup small business and home wireless networks. I help clients setup their own websites. I fix all hardware and software issues. I have my own Windows 2008 servers home network for personal entertainment.

I love traveling abroad to places in Europe as well as Mexico and South America. I am fluent in Spanish.